BetMGM Troubleshooting Guide: Enhance Your Betting Experience

We’ve compiled the most common user queries and issues concerning BetMGM, and have provided comprehensive troubleshooting tips to address them. Our aim is to assist you in navigating through any obstacles, ensuring a smooth and enjoyable betting experience. 

Common Issues and How to Fix Them

Accessing BetMGM on Chrome or dealing with other errors can be a challenge. It’s important to have effective solutions at hand for such problems. We turned to Reddit for assistance. There, we identified common challenges faced by users in the realm of online gambling. To help navigate these issues, our team has created detailed step-by-step guides for resolving these complications.

Common Issues at BetMGM
Common Issues at BetMGM

BetMGM is not working on Chrome

BetMGM usually provides a smooth betting experience. However, some users have reported issues with MGM bet not work on Chrome. If you’re having issues accessing BetMGM on your Chrome browser, here are some steps to help resolve the issue:

  1. Step 1 Clear Cache and Cookies

    From your Chrome menu, go to More Tools, then select Clear Browsing Data. Make sure you select both Cookies and Cache to clear.

  2. Step 2 Try a Different Browser

    If the issue persists, consider switching to a different browser, such as Firefox or Safari.

  3. Step 3 Restart Your Device and Internet Connection

    Sometimes, a simple restart fixes minor technical glitches.

  4. Step 4 Reinstall Chrome

    Uninstall Chrome from your device, then download and reinstall it from the official website.

  5. Step 5 Check Your Security Settings

    Make sure your firewall or other security settings are not preventing BetMGM from functioning properly.

  6. Step 6 Contact Customer Support

     If you still can’t resolve the issue, contact MGM’s customer support. Provide a screenshot and full description of the issue for efficient help.

  7. Step 7 Try the Mobile App

    If you can’t access MGM on Chrome, try using the mobile app available on both iOS and Android platforms.

BetMGM is not letting me place bets

Running into issues while placing bets on MGM is quite frustrating. You might come across a notification that says, “betmgm we cannot place your bet,” even though the app seems to be working fine. This issue often stems from certain restrictions on your account.

One of the primary reasons for this could be an account limitation. This is a common practice among sportsbooks when a user consistently scores wins. To balance their financial risks, sportsbooks might limit such accounts, resulting in messages like “Your requested bet is over the allowed limit” when you attempt to place a bet.

This issue has been reported by various users across platforms like Reddit, which shows it’s a common problem among MGM users. Some of them shared their experiences where they couldn’t place bets due to continuous technical errors, leading to missed opportunities when odds changed favorably.

  1. Step 1 Check Account Limitations

    If you see a message such as “Your requested bet is over the allowed limit,” this could be due to limitations placed on your account by sportsbook.

  2. Step 2 Switch to a Different Sportsbook

    If you consistently win bets, MGM might limit your betting capacity. In this case, consider switching to another sportsbook.

  3. Step 3 Contact Customer Support

    Reach out to customer support for assistance if you’re consistently facing issues with placing bets.

  4. Step 4 Consider Legal Actions

    If the issue is significant and persistent, seek legal advice.

Access to our site is blocked BetMGM

One of the common issues you may face while using sportsbook is receiving an access error. It means that your website access has been restricted, often due to geo-restrictions or account-related issues. Before deciding to close BetMGM account it’s a moment to check some causes.

There are several reasons. One of them is that your account has been temporarily locked or suspended:

  • Account inactivity: If you haven’t made a deposit or placed a bet within the last 180 days, your account may be deemed “Inactive” and get suspended.
  • Violation of MGM’s terms and conditions: This includes using a false Social Security Number, having multiple accounts, using a VPN, or failing to provide proof of identity.
  • Self-exclusion: If you have self-limited or are listed on a state-wide self-exclusion database, your account will be immediately suspended.
  • Other issues such as your driver’s license or other ID expiring or if you are found to be an “Unauthorized Person” (like being directly employed by MGM or one of its suppliers).

If you’re encountering an access  error, follow these steps:

  1. Step 1 Verify Your Location

    BetMGM might block access due to geo-restrictions. Make sure you’re in a location where sportsbook services are available.

  2. Step 2 Check Your Account Status

    Your account might be temporarily locked or suspended. If so, contact website support for assistance.

  3. Step 3 Ensure Compliance with Terms and Conditions

    Violating these terms, such as using a false Social Security Number or having multiple accounts, could result in blocked access.

  4. Step 4 Check Your Internet Connection

    Ensure you have a stable internet connection and are not using a VPN.

  5. Step 5 Reach Out to the Governing Body

    If all else fails, you need to contact the relevant governing body for further assistance.

BetMGM app not loading – Android & iOS

If you find that the MGM casino software isn’t loading on your Android or iOS device, follow these steps to troubleshoot and potentially solve the problem:

  1. Step 1 Check Your Internet Connection

    Ensure your device is connected to the internet. Sportsbook relies on a stable internet connection, and without it, the app may not function correctly. Try connecting to a different network.

  2. Step 2 Update the BetMGM casino App

    An outdated application version could be the source of the problem. Go to Google Play Store for Android or App Store for iOS, and check if any updates are available for the sportsbook app. If there are, download and install the updates.

  3. Step 3 Force Stop the Application and Relaunch

    Try closing the app completely and reopening it. For Android, go to Settings > Apps > BetMGM > Force Stop. For iOS, double-click the home button and swipe the app window away to close it, then reopen the app.

  4. Step 4 Clear App Cache and Data

    Clearing the cache and data of the app solves loading issues. On Android, go to Settings > Apps > Sportsbook > Storage > Clear Cache and Clear Data. On iOS, go to Settings > General > iPhone Storage > BetMGM > Offload App, and then reinstall the app.

  5. Step 5 Reinstall the App

    If the above steps don’t work, try uninstalling and reinstalling the app. Do this by long-pressing the application icon and selecting Uninstall. Then, go to your device’s app store, search for sportsbook, and reinstall the program.

  6. Step 6 Restart Your Device

    Sometimes, a simple restart sometimes solves many software-related bugs. Hold the power button and select Restart (Android), or for iOS, hold the power button and volume down button together until you see the power off slider, then slide it to turn off your device. After a few seconds, turn your device back on.

  7. Step 7 Contact Customer Support

    If none of the above solutions work, reach out to customer support. They should be able to assist you in resolving the troubleshooting. Contact them through the support section on the MGM website.

BetMGM app keeps crashing

This issue could stem from several factors, including an outdated application version, software conflicts on your device, a lack of storage space, or an overloaded cache. Here are some steps to resolve the bug:

  1. Step 1 Update the App

    Check if updates are available for the BetMGM software in your device’s app store (Google Play for Android, App Store for iOS). Developers often release updates to fix bugs and improve performance, which might resolve your issue.

  2. Step 2 Clear App Cache

    On Android, clear the software cache in the Settings menu under Apps. For iOS, you have to uninstall and reinstall the program to clear the cache.

  3. Step 3 Restart Your Device

    Sometimes, turning off your device and then turning it back on helps to clear minor software bugs and could stop the application from crashing.

  4. Step 4 Check Your Device’s Storage

    If your device’s storage is almost full, it might affect the performance of the software. Try deleting unnecessary files or apps to free up some space.

  5. Step 5 Reinstall the App

    Uninstall the BetMGM program, restart your device, and then reinstall the application. This often resolves persistent crashing issues.

  6. Step 6 Contact Customer Support

    If all else fails, reach out to customer support. They provide further assistance and may be able to identify if the problem is on their end.

Getting a blank screen when logging into BetMGM

Encountering a blank screen when logging into MGM is quite disconcerting. This bug can be due to different reasons, including a poor internet connection, outdated app versions, or issues with the server on BetMGM’s end. Here’s how you can troubleshoot this problem:

  1. Step 1 Check Your Internet Connection

    Make sure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the problem persists.

  2. Step 2 Update the App

    Ensure you are using the latest version of the sportsbook software. Outdated versions may not function correctly, causing problems such as a blank screen. Update the program through your device’s app store (Google Play for Android, App Store for iOS).

  3. Step 3 Clear Cache and Cookies

    Over time, your device stores temporary data that can occasionally cause bugs. Clearing your app’s cache may help. On Android, this can be done in the Settings menu under Apps. On iOS, you need to uninstall and reinstall the software to clear the cache.

  4. Step 4 Restart Your Device

    A simple restart sometimes resolves BetMGM technical error. If you’re still seeing a blank screen, try restarting your device.

  5. Step 5 Use a Different Browser or Device

    If you’re using the website, try a different web browser. If you’re using the application, attempt to log in on a different device if available.

BetMGM Promo Code Not Working

Troubleshooting promo codes involve the following steps:

  1. Step 1 Check the Validity of the Promo Code

    The promo code you are using might be outdated or invalid. Make sure that the promo code is still active.

  2. Step 2 Ensure Correct Input

    Ensure that you’re entering the promo code correctly. Promo codes are often case-sensitive and can’t contain any extra spaces.

  3. Step 3 Clear Browser Cookies

    If you’re new to MGM but still having trouble getting the promo code to work, try clearing your browser cookies or using a private/incognito tab to navigate to betmgm.com and use the promo code there.

  4. Step 4 Check User Eligibility

    If you have previously registered for a BetMGM account and used a code, remember that codes are usually limited to one per player. You may have already used a code in the past and can’t claim the offer again.

  5. Step 5 Check the Terms and Conditions

    Review the specific terms and conditions attached to the promo code. Some promotions require a minimum deposit, wagering a certain amount, or betting on certain games, or they may be only available during a specific timeframe.

  6. Step 6 Contact Customer Support

    If you’ve checked all of the above and the promo code still isn’t working, consider reaching out to customer support.

One Game Parlay is not working

The One Game Parlay feature has transformed the world of sports betting, allowing users to combine selections from a single game into a higher-return bet. If you’re facing issues with the One Game Parlay feature on BetMGM, here are some steps to troubleshoot:

  1. Step 1 Check Game Eligibility

    Not all games have the One Game Parlay option available. Ensure you are trying to use this feature on a game that supports it. Check MGM’s website or app for eligible games.

  2. Step 2 Review Your Selections

    Ensure your bet slip includes between 2 and 10 selections. If you have fewer or more than this, the One Game Parlay option won’t work.

  3. Step 3 Watch for Price Changes

    If the odds change while you’re building your parlay, you may need to refresh your bet slip. Remove and re-add the selection with the updated price to ensure your bet slip is current.

  4. Step 4 Update the BetMGM casino app

    Make sure your BetMGM software is up-to-date. App updates often include bug fixes and improvements that might resolve troubleshooting with features like the One Game Parlay.

  5. Step 5 Restart the App

    If the program is lagging or acting up, a restart often helps. Close the app completely and then reopen it.

FAQ for BetMGM Troubleshooting

Why is BetMGM not working?

There can be multiple reasons why your BetMGM is not working, ranging from an unstable internet connection to outdated application versions or bugs in the system. If the issue persists after basic troubleshooting, consider reaching out to customer support for further assistance.

What can I do if BetMGM sportsbook is running slow?

A slow-running sportsbook can be due to several factors, including your device’s performance, internet speed, or program glitches. First, try closing and reopening the app. If the software still runs slow, check your internet connection, clear the app’s cache, or try reinstalling the app. If none of these steps work, reach out to customer support.

How can I solve the issue of BetMGM not working on Chrome?

If you’re facing issues with sportsbook on Chrome, try clearing your cache and cookies. If the problem persists, try using a different browser, restarting your device, or reinstalling Chrome. Additionally, make sure your security settings aren’t blocking MGM’s platform.

What should I do if my MGM app keeps crashing while sports betting?

If your sportsbook software is crashing during sports betting, ensure you’re running the latest version of the app. Restart your device and try opening the application again. If the troubleshooting continues, consider uninstalling and reinstalling the program. Should the problem persist, reach out to BetMGM customer support for help.